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Dispute resolution

Complaint handling in the .ie namespace

There are a few ways to dispute or complain about a .ie domain registration. These are explained throughout this section of the website.

Overview – Disputing or complaining about a .ie domain

Suspected Illegal Activity

If you believe someone is using a .ie domain for illegal activities, you should report this to An Garda Síochána or the relevant Regulatory Authority.

Helpful contact information for some of these bodies is included below:

Suspected Intellectual Property Infringement

If you believe someone is infringing on your intellectual property rights, you can dispute the registration through the .ie Dispute Resolution Policy – see Dispute Resolution Policy.

Suspected Breach of Registrant Terms & Conditions

If you believe that someone lied to us during the registration process or used your identity to register a .ie domain, you should report this to us via email, to complaints@iedr.ie.

Complaint Handling – Further details

The package of measures that are currently available for handling complaints and disputes that arise in the .ie namespace is outlined below.  The IE Domain Registry (IEDR) facilitates a number of mechanisms for handling complaints regarding a .ie domain name registration only.

Alternative Dispute Resolution Process (ADRP)

Information on this process, along with the criteria for submitting a dispute, is available at https://www.iedr.ie/adrp.

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Summary of the complaint handling processes

How to submit a complaint about a .ie domain registration?

1

Complaints should be submitted via email to complaints@iedr.ie

2

All complaints are responded to promptly, generally within 1-2 working days

Submitting complaints

The IEDR cooperates with requests from Law Enforcement for access to information regarding .ie domain name registrations which are suspected of engaging in illegality activity. This is in line with the IEDR’s Terms and Conditions of Service. IEDR responds rapidly to comply with Court Orders.

This protocol exists to facilitate the submission of allegations of illegality from national Regulatory Bodies in the island of Ireland. Through this process, reports of alleged illegal activity are accepted by email to complaints@iedr.ie from the relevant Regulatory Authority.

The IEDR contacts the registrant of the domain name registration that is the subject of the allegation, to notify them that a complaint has been received. The registrant is asked to engage with the IEDR within a defined time period, and to address the matter, by either ceasing the offending activity, in line with our Terms and Conditions of Service, or by outlining their position on the matter.

Failure to satisfactorily address a request can result in potential action being taken by the Regulatory Authority against the domain registration to resolve the matter. This action can result in the suspension or deletion of the domain name registration, without further notice.

Satisfactory Response Satisfactory Response

If the registrant provides a satisfactory response (e.g. ceases any suspected illegal activity, defends the registration), and the relevant Regulatory Body is satisfied with the response, no further action is taken against the registration.

Unsatisfactory Response Unsatisfactory Response

If the registrant fails to respond/fails to address the matter to the satisfaction of the Regulatory Authority, the IEDR reserves the right to suspend or delete the domain registration, without further notification. This does not interfere with a registrant’s statutory rights, and the registrant may choose a legal course of action to delay/stall/avoid deletion.

A formal dispute resolution process is available for handling complaints relating to .ie domain name registrations. This process is operated by an independent arbitrator, known as the World Intellectual Property Organisation (WIPO). Where a complaint is upheld, the IEDR implements the WIPO decision and ensures that the registration, that is the subject of the complaint, is transferred to the successful complainant 21 days after the decision is made, provided that no legal challenge to appeal the decision has been lodged.

For a complaint to be upheld, the complainant must demonstrate the following three conditions:

  • a domain name is identical or misleadingly similar to a protected identifier in which the Complainant has rights; and
  • the Registrant has no rights in law or legitimate interests in respect of a domain nameNote 1; and
  • a domain name has been registered or is being used in bad faithNote 2.

Further detailed information on this process is available at https://www.iedr.ie/dispute-resolution/

Complaints relating to alleged breaches of the Registrant Terms and Conditions or Registration & Naming Policy are reviewed by the IEDR, using the internal complaint handling process.

For the purposes of complaint handling, please note the guidelines in determining Legitimate Interest Note 1 and Bad Faith Note 2. The potential remedies are set out in Sections 3(f)(vi) and 3(f)(vi) respectively.

For the purpose of complaint handling, cybersquatting shall be defined as follows:

Cybersquatting occurs when a party deliberately registers a domain that reflects another’s trademark, or brand, in bad faith and / or for profit. This can also involve the registration of domain names that are similar to a trademark or brand, which includes a spelling error. This is known as typo-squatting.

The IEDR contacts the registrant of the domain name registration that is the subject of the allegation to notify them that a complaint has been received. The registrant is asked to engage with the IEDR within a defined time period, to address the matter, to respond to the complaint and/or demonstrate that they are compliant with the Terms and Conditions of Service / Registration & Naming Policy. Alternatively, they should outline their position on the matter. Failure to satisfactorily address a request can result in potential action being taken against the domain registration to resolve the matter. This action can include the suspension or deletion of the domain name registration, with notice.

(NB: Disputes of a legal nature, allegations of bad faith, defamation, slander, and passing off, may need to be resolved in the Courts. In these circumstances, IEDR will await the Court’s decision on the matter).

Satisfactory Response Satisfactory Response

If the registrant provides a satisfactory response, (e.g. shows that they are not in breach of the t+cs), no further action is taken against the registration.

Unsatisfactory Response Unsatisfactory Response

If the registrant fails to respond/fails to satisfactorily address the matter, the IEDR reserves the right to suspend or delete the domain registration, with notice.


Note 1 – Evidence of rights or Legitimate Interests in a domain name can be demonstrated by circumstances as set out in Section 10.(b)3 of the registrant terms and conditions.

Note 2 – Evidence of in Bad Faith registration or use of a domain name can be demonstrated by circumstances as set out in Section 10.(b).2 of the registrant terms and conditions.