FAQs

Our most frequently asked questions about domain registration, management and renewals are all answered below. If your question is not covered in the FAQs please email registrations@iedr.ie.

  • What is a domain name?

    All computers connected to the Internet have unique numerical addresses to make sure that information gets to the right place. The domain name system (DNS) changes these numerical addresses into domain names to make it easier to find the information you are looking for. The Internet address .ie lets people know that your website is in, from, or related to Ireland. Domain names identify particular web pages. For example, in the web site address http://www.why.ie the domain name is why.ie. Domain names are also used in e-mail addresses, firstname.lastname@why.ie

    What is a Registrant?

    A Registrant is the individual or organisation (e.g. limited company, partnership, sole trader etc.) that registers a domain name. This individual or organisation holds the right to use that domain name for as long as it is registered.

    What is an Accredited Registrar?

    What is a Reseller?

    Resellers are companies with trading arrangements with Registrars to register domain names on their behalf.

    What Domain Names Can I Register?

    To check what domain names are available you can use our on-line WHOIS search facility. A search for a name will show you whether it is available and, if not, the organisation or person who registered it and when it was registered. You can use the WHOIS search box at the top of every page of this website.

    How do I register a domain name?

    The IEDR recommends that you register your domain name through one of our Accredited Registrars. Registrars will help you to register your domain name and they will usually provide related services, such as the hosting of your website and email services. To make the registration process straightforward, we recommend that you visit our How to register a .ie domain page. Here you can see what supporting information you need to submit with your application.

    A domain that I want is already registered. Is there anything I can do?

    Registration works on a first come first served basis. If somebody has already registered it you can offer to buy it from them but there is no obligation on them to sell. For more information click here for our secondary market page.  If you feel that the domain was registered in bad faith by the current holder, you can use the Dispute Resolution Service. Please be aware that this can cost between €1,500 and €5,000 (payable to the World Intellectual Property Organisation (WIPO) and not the IEDR). Please visit the WIPO website for further information.

    Someone else has registered a domain that I want. Can I offer to buy it from them?

    Can I register another company's name or trademark for my domain name?

    Registrations are provided on a first-come-first-served basis once the applicant has provided a connection to Ireland and proof of identity. It is the responsibility of every registrant to ensure that they are not in violation of existing trademarks or intellectual property.

    What supporting information do I need to submit to register a .ie domain name?

    What characters can I use in my domain name?

    Domain names can only use letters, numbers, the fada character (acute accent) and hyphens ("-"). Spaces and other symbols are not permitted for use. Names cannot begin or end with a hyphen and are not case sensitive. Domains cannot exceed 63 characters.

    Does the IEDR provide any hosting services?

    No, we do not provide any hosting services. To host your .ie domain you should contact one of our Accredited Registrars.

    How long does it take to register a .ie domain name?

    When an application is submitted to the IEDR it is usually processed within 3 hours, Monday to Friday. If the registration requirements are immediately met the application will be accepted and the domain will go live in one of the IE Zone Reloads. These occur every odd hour daily (01, 03, 05, 07, 09, 11, 13, 15, 17, 19, 21, 23 hrs). If the registration requirements are not initially met you will receive an email telling you what you need send us to complete your application.

    I have already registered a .ie domain and want to register another. Do I need to send all of my supporting information again?

    No, you can avail of the Fastpass registration process. Under this process, it will not be necessary to re-submit evidence of a connection to Ireland and proof of identity. Please reference your existing .ie domain names in your application.

    If I register a .ie domain, does that prevent others from using similar names as .ie domains, or even the same name as a .com, .org etc?

    No, if you register a domain name this does not prevent other people from registering similar domain names or variations. If you do not want other individuals or organisations to be able to use variations of your domain name, you should register them yourself. For other Top Level Domains (TLDs), someone can register the same .com, .net, .org etc. domain name as your .ie domain name unless you have already registered it yourself.  

    What are one and two letter domains?

    These are shortened domain names, where the use of one or two letters only is permitted before the .ie extension, e.g. hp.ie. These domains are usually in great demand as they are particularly easy to remember and a great asset for businesses who need a memorable domain to market their work online.

    Why are some one and two letter domain names restricted from registration?

    The IE Domain Registry CLG (IEDR), through its responsibilities of managing the .ie namespace, intends to restrict the release of a small number of one and two letter .ie domain names on the grounds of possible commercial use by the Registry in future, or on the basis that the registration of such domains could be misleading to the Internet community, cause confusion, or damage the credibility and reputation of the Registry.
  • What is an Administrative Contact?

    The Administrative Contact is the individual or company responsible for authorising any changes, transfers or the deletion of a domain name. Updates to your Administrative Contact details are made by our Registration Services Team. Email registrations@iedr.ie or call 01-2365400 to speak to a team member.

    What is a Billing Contact?

    A Billing Contact is the individual or company responsible for payment of the initial registration fee and the annual renewal fees for a domain. Invoices are sent to the Billing Contact each year for the renewal fee of your domain name. In general the Billing Contact will be your Registrar.

    I need to edit my website and/or set up email. Who do I contact for this?

    You should contact the company responsible for hosting your domain name, who is often the Registrar that you used to register your domain name. The IEDR cannot assist you when it comes to uploading content to your website or setting up new email addresses. In general if you need to change anything relating to your website, and not just the domain name itself, you should always contact your Registrar.

      What is a Technical Contact?

    The Technical Contact is the individual or company responsible for the nameservers listed on your domain name. If there are any problems with the nameservers at the time of registration or during future modifications, this contact will be notified by email. Updates to your Technical Contact information are made by our Registration Services Team. Email registrations@iedr.ie or call 01-2365400 to speak to a team member.

    How do I transfer my domain name to another registrar?

    To transfer your domain name to a new .ie Accredited Registrar, you will need an authorisation code (Authcode).  The Authcode is a unique randomly generated code, assigned to your domain name, which is used to securely authorise your transfer.  Once you are in receipt of your Authcode please provide this to your new .ie Accredited Registrar who will perform the transfer on your behalf. (Please note signed documentation is no longer required to transfer your domain name).

    Someone has registered a domain name similar to mine, or to my company name, how is this possible?

    .ie domain registrations are made on a first come, first served basis. No application is ever refused on the grounds that a similar domain or company name might exist.

    What is a NIC Handle?

    A NIC Handle is an account number that identifies the registrants of every domain name. If you make a change to the account details of a NIC Handle all domains that are under that  account will be updated as well, keeping all your information up to date. Updates to your NIC Handle contact information are made by our Registration Services Team. Email registrations@iedr.ie or call 01-2365400 to speak to a team member.

    Can my Administrative Contact be a third-party, such as a web developer?

    No, the Administrative Contact must be the individual, or from the organisation, which holds the .ie domain name. This is to ensure that the control of the domain name will remain with the domain holder. The Administrative Contact has the power to transfer, renew or delete the domain name. It is important that these powers stay with only the domain holder and not with the person you commissioned to design your website or any other third party. The only exception to this rule is where a legal professional has been chosen to act as the Administrative Contact on behalf of an organisation.

    Someone else wants my domain. Can I sell the domain to them?

  • How do I renew my domain name?

    To renew your domain, you need to pay the renewal fee to your Registrar. Before your domain comes up for renewal, your Registrar will notify you. So make sure all the contact details you provided are correct. You should follow your Registrar’s domain name renewal process. Once the payment is made, your Registrar can renew your domain. For more information, please contact your Registrar about their renewal terms and conditions.

    What will happen if I do not renew my domain name before its renewal date?

    If you receive notification from your Registrar that your domain is due for renewal and you do not renew it your Registrar will not renew the domain name on your behalf. This could result in your domain name being deleted. For further information about domain renewals please contact your Registrar.

    How can I tell when my domain name will expire?

    To check when your domain is due for renewal, type your domain name into the WHOIS search box at the top of this page. The date listed beside the word ‘renewal’ on the 8th line of the results is your renewal date. Your domain will completely expire 70 days after its renewal date.

    The renewal date of my domain has passed but the domain has not yet expired, why is this?

    If the renewal date of the domain name is in the past and the domain has not yet expired it means that the domain is currently making its way through the IEDR’s Non-Renewal Process (NRP). Domains enter NRP if payment is not received by the day after the renewal date (renewal date plus 1 day). The Administrative Contact will be contacted by email to inform them that the deletion process has now begun for the domain name. Domains enter NRP on the next day after their renewal date. Domains are suspended on renewal date + 40 days and will be deleted from the .ie database on renewal date +70 days. Please note payment can be made at any point up to the ultimate deletion at renewal date +70 days.

     My domain has been suspended, what does this mean?

    The most common reason for a domain name to be suspended is non-payment of the renewal fee. A domain will be suspended on the 40th day after the renewal date has passed if the fee remains unpaid. When suspended the domain name is still registered to the current holder, but does not have any functionality. This means that your website and emails will not operate. The suspension period lasts for an additional 30 days, after which your domain will be deleted. Payment of the required renewal fee will still be accepted up to the point of deletion, which will occur 30 days after the suspension date.  After deletion the domain name is removed from the .ie database and becomes available to the general public for re-registration on a first come first served basis.

    If my application expires, will I have to resend all the documents I already sent when reapplying for the domain name?

    No. If your Registrar includes a note in the new application stating what documents have already been provided, these will not need to be submitted again.
  • What is an Authcode and what is it used for?

    An authorisation code (or Authcode) is a unique randomly generated code, assigned to your domain name, which is used to securely authorise your transfer request.  To transfer your domain name to a new Billing Contact (.ie Accredited Registrar), you will need an Authcode.   Once you are in receipt of your Authcode please provide this to your new .ie Accredited Registrar who will perform the transfer on your behalf.

    I want to transfer to a new Billing Agent. How do I get my Authcode?

    You can request your Authcode:
    1. From your current .ie Accredited Registrar.
    2. Directly from the designated .ie online portal at http://console.iedr.ie/index.php?r=authcodePortal/request which will bring you to the Authcode Request screen. Please note that you will require your username (i.e. AdminContact NIC Handle, e.g.  ABC123-IEDR) and the email address held on the IEDR database that is assigned to this user name.  The Authcode will be directly emailed to this address.  If you have forgotten your username please use the IEDR Who-is lookup service which is available in the header of this website to find out your NIC-handle. If you have forgotten your email address, please in the first instance contact your current Registrar or alternatively contact IEDRs Registration Services Team directly by telephone at +353 (1) 2300400 (Option 2) who will assist you in obtaining your code.
    3. Direct request to the IEDR’s Registration Services Team – the Team will generate the code on your behalf.  The Authcode will be sent directly to the email address assigned to the Admin Contact on the domain name.  Please note that the IEDR will not provide Authcodes over the telephone.

    I’m a Registrar and my client wants to transfer their domain to me, how do I get their Authcode?

    The client must provide you with the Authcode, you cannot obtain this information yourself. Your client can request their Authcode:
    1. From their current .ie Accredited Registrar.
    2. Directly from the designated .ie online portal at http://console.iedr.ie/index.php?r=authcodePortal/request which will bring you to the Authcode Request screen. By direct request to the IEDR’s Registration Services Team – the team will generate the code on their behalf.  The Authcode will be sent directly to the email address assigned to the Admin Contact on the domain name.  Please note that the IEDR will not provide Authcodes over the telephone.

    I’m a Registrar and my client wants to transfer their domain away from me, how do I get their Authcode via the Registrar Console?

    Log onto your Console account at https://console.iedr.ie/index.php?r=site/login, select <Domains > <Reports >< All Domains> to access your full list of .ie domain names.  Clicking into View Domain, an option to generate an Authcode is available under the View Domain Link. The Authcode will be sent to you by email. You can also search for, and select, multiple domains if you need to generate a large number of Authcodes at once.

    I’m a Registrar and my client wants to transfer their domain away from me, how do I get their Authcode via the Registrar’s IE API?

    If "domain:authCode" and "domain:authCodeForceGeneration" fields in a command are both set to "true", an authcode will be generated (or if the authcode exists - its validity period will be prolonged) for all domains returned in a response. The authcode will be returned in the "domain:authCode" field.

    I requested an Authcode via the online portal but I didn’t receive the email, what happened?

    Firstly please check your spam folder.  If you did not receive the email this may be due to the fact the email address you entered and the email address that we hold on record for you are not the same.  Please note that you must enter the email address that we hold on record for your domain name or you will not be able to generate your authcode via the online portal.

    How can I check what email address the IEDR hold on record for me?

    You can contact your current Registrar and request the details, or alternatively you can contact IEDR directly on +353 (1) 2365400 (option 2) or by emailing registrations@iedr.ie.

    What if the email address is no longer in use and I need to change it?

    If you need to update your email address, you have a few options:
    1. Contact your current Registrar, who can update the email address on your behalf, this will take effect immediately.
    2. Log onto your Console account as the Admin Contact at URL: https://console.iedr.ie/index.php?r=site/login, and update your email address directly.  This will take effect immediately.
    3. You can contact the Registry directly on +353 (1) 2365400 (option 2).  Please note the Registry requires signed authorisation from the Admin Contact to proceed with the email update. This can be scanned and emailed to registrations@iedr.ie  or faxed to +353 (1) 2300365.

    I have my Authcode, how do I transfer my domain?

    Once you are in receipt of your Authcode, please provide this to your new .ie Accredited Registrar, within the validity time frame of two weeks.  The Registrar will perform the transfer for you once they are in receipt of your Authcode.

    How long does an Authcode remain valid?

    Once generated an Authcode remains valid for a two week period, thereafter it expires.  Please note that within this two week period each time your request an Authcode the one that was generated initially will be resent to you.

    Do I need to keep a record of the Authcode for future transfer requests?

    No the Authcode has a valid timeframe of two weeks.  The Authcode once generated is used to secure one transfer request only.  After the transfer has been successfully actioned, the Authcode expires and is deleted.  If you wish to transfer again, you need to request a new Authcode.

    Once I provide my Authcode to the Registrar how long does the transfer take to complete?

    Once the transfer request has been successfully completed by your Registrar, the transfer will be automatically administratively passed by IEDR.  The transfer details will be updated and go-live at the next .ie zone update.  Please note .ie zone updates occur every two hours.

    Are there any changes to the current billing for using the Authcode for a transfer?

    The IEDR do not charge for the use of Authcodes.  You will have to pay a transfer fee to your new Registrar. This fee either renews a domain that is due for renewal, or serves as an advance payment for your next renewal.
  • What is the Document Uploader?

    The Document Uploader (or Document Attacher) is a new feature available via the IEDR Console.  Documentation in support of new registration or modification requests can now be directly attached to the ticket at the point of submission to the IEDR ticketing system.  Alternatively if you have already submitted the ticket you can also attach the documentation when you receive it thereafter.   By attaching the documentation via the IEDR Console this eliminates the requirement to send the documentation separately by email to IEDR.

    How do I use the Document Uploader feature on the Console?

    Log into your Console account at https://console.iedr.ie/index.php?r=site/login. When creating a new ticket  you will see the feature for uploading documents at the end of the ticket screen.  If you have already submitted the ticket, click on the ticket number and the Document Uploader feature will be available to upload the documentation.

    What types of files can I upload?

    The Document Uploader can accept .pdf, .tif, .tiff, .jpg, .jpeg, .png, .bmp, .doc, .docx, and .odt files.  Any other file type will be rejected.

    How many files I can upload at once?

    You can upload up to five files at once.

    Is there a limit to how large a file can be?

    Yes.  Each file can be a maximum of 5MB in size.

    Can I still send in the documentation by email?

    Yes.  You can still forward documentation to support-docs@iedr.ie.  If you choose to continue to email your supporting documentation please include “Domains: <domainname>.ie” in the body of the email.  The IEDR has introduced a new automated service internally which will identify the <domainname>.ie in the body of the email, detach the documentation from the email and attach it to the pending ticket in the queue for processing.  Please note if you do not include the <domainname>.ie in the body of the email, the automated service will be unable to identify the documentation, which will result in the documentation being delayed for manual processing by the Registration Services Team.

    What if I use the API to submit tickets?

    The Document Uploader is only available via the IEDR Console.  API users should continue to send your supporting documentation by email to support-docs@iedr.ie.  The IEDR has introduced a new automated service internally which will identify the <domainname.ie> in the body of the email, detach the documentation from the email and attach it to the pending ticket in the queue for processing.  Please note if you do not include “Domains: <domainname>.ie”in the body of the email, the automated service will be unable to identify the documentation, which will result in the documentation being delayed for manual processing by the Registration Services Team.

    Can I send documents for multiple domains by email?

    Yes.  To attach documents to multiple domain names, simply enter “Domains: <domainname>.ie”for each individual domain in question, using a separate line for each domain, in the body of the email.

    If I send documents by email, can I choose which documents are attached to each domain?

    No.  The documents will be filed against all the domains listed in your email. E.g. if you send four documents and list two domains in the email, all four of those documents will be filed against those two domains.

    What happens if I send documents by email and don’t include “Domains: .ie”?

    If you do not include “Domains: <domainname>.ie”in the body of the email, the automated service will be unable to identify the documentation, which will result in the documentation being delayed for manual processing by the Registration Services Team.

    Can I upload documents for multiple domains through the Console?

    No. Within the Console, you can only upload documents for one domain at a time.

    Do I have to use specific file names?

    No. However, using the domain name in the file name will help us to determine what domain the document is for. If you send documents to support-docs@iedr.ie and do not include “Domains: <domainname>.ie” then your documentation will be delayed for manual processing by the Registration Services Team.

    Can I send other queries to support-docs@iedr.ie?

    No. The support-docs@iedr.ie is automated and emails sent here are not seen by IEDR staff, so only attached documents can be submitted. If you have queries or wish to provide information other that supporting documentation (e.g. CRO numbers, trademark numbers, etc.) please send your emails to registrations@iedr.ie.

    Does this mean the IEDR are no longer reviewing documentation?

    No. The IEDR will still review all documentation submitted in support of a registration or modification. The Document Uploader will simply allow our staff to receive this documentation faster.

    Is there any change to the type of supporting documentation required?

    No. The introduction of the document uploader will not change the existing requirements.
  • What is DNS?

    The domain name system (DNS) is used at the outset of almost every instance of network communication.  While the operators of the DNS fulfill many different functions, the core function of the DNS is to provide a directory service.  When one enters an address or URL in a browser such as www.gov.ie, the DNS lets the computer know where the information is by referring to the relevant IP address.  The DNS has a hierarchical structure in which the apex is known as the root domain or dot (“.”). The Root Zone holds the delegation pointers to Internet protocol numbers for the top-level domains such as .ie, .uk, .fr, .com & .org etc.  These top level domains hold the delegation pointers for the second level domain names such as boi.ie, gov.ie or adidas.com.

    What is DNSSEC?

    DNSSEC provides data origin authentication and data integrity verification to the DNS through the use of public key cryptographic signatures. Public key cryptography uses asymmetric key algorithms of mathematically related key pairs in the form of a secure private key and a published public key.  The combination of the key pair enables the verification of the authenticity of a DNS message through the creation of a digital signature of the DNS data using the secure private key.  This signature can in turn be verified by a recipient security aware resolver using the already published public key from the pair.

    Why is DNSSEC required?

    The DNS Internet protocol was originally designed with virtually no security in its specifications.  This protocol was fit for purpose during the earlier days of the Internet in the 1980s and early 1990s.   As time progressed, DNS began to experience several distinct classes of vulnerabilities which may be exploited in an insidious manner.  The threats include, but are not limited to, packet interception, query identity prediction, cache poisoning and betrayal by a trusted server.

    Who benefits from using DNSSEC?

    The domain owner and the client looking up DNS information about the domain can benefit from the cryptographic guarantees that DNSSEC delivers.  Domain owners can be assured that their DNS data is not being manipulated through any means.  Domain owners' customers can be certain that they are receiving the correct DNS data for the domain they are looking up.

    How can I get DNSSEC for my domain?

    You should get in touch with your DNS administrator or if you outsource your DNS administration to an accredited .ie Registrar, you should contact them for assistance.

    How do I transfer my DNSSEC signed domain?

    If you manage your DNS settings and DNSSEC data, your domain remains signed.  On the other hand, if you do not manage your own DNS and DNSSEC data and if the gaining Registrar supports DNSSEC and manages your DNS settings, your domain remains signed. If they don't support DNSSEC, you need to use the DNSSEC Registrant Change Request Form to request the removal of the DS-records. That would mean that your domain is going unsecured or without DNSSEC signatures.

    Where can I find the IEDR DNSSEC policy?

    Where can I get more information on DNSSEC?