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How to update your details

Here is the information you need if you want to update any of your domain records.

Update Administrative Contact

The Administrative Contact for each .ie domain is the person who is authorised to make changes to the domain.

This can be the owner of the domain, a staff member or club member, or a lawyer. For domains registered to an individual, the holder must be the Administrative Contact. The Administrative Contact can be changed if an individual leaves an organisation or for various other reasons.

If your domain is registered with an Accredited .ie Registrar

To change the Administrative Contact listed on your domain you will need to send us a letter signed by the current Administrative Contact on their letterhead. This letter must state:

I authorise the change of Administrative Contact for the domain xxxxxxxxx.ie from (previous Administrative Contact name) to (new Administrative Contact name and email address).

If the previous Administrative Contact is no longer with the organisation that owns the domain name, or is no longer responsible for the domain registration, please also state this on the letter. In this case the new Administrative Contact should sign the document.

You can scan or photograph this letter and email it to support-docs@iedr.ie.

Your Registrar may ask you to carry out any changes through them. Please check with your Registrar to be sure your request is sent to the right place.

If your domain is registered directly with us

If you need to update your contact information, you can do so through our Console.

Please contact our Registration Services team directly, by email at registrations@iedr.ie or call +353 1 2365400 to speak to a team member for more information.

Transfer Billing Contact

Your Registrar (known as Billing Contact) pays your domain renewal on your behalf. They will contact you at renewal time to make sure payment is received on time.

If you decide to change Registrar, you will need to transfer your domain name to your new Registrar and you will need an authorisation code (Authcode). The Authcode is a unique randomly generated code, assigned to your domain name, which is used to securely authorise your transfer. Once you receive your Authcode please give it to your new .ie Accredited Registrar who will complete the transfer on your behalf.

You can request your Authcode:

  1. From your current .ie Accredited Registrar.
  2. Directly from our online portal, the Console. You will need to to enter your domain and and admin-contact email address.
  3.  The Authcode will be directly emailed to this address only. If you have forgotten your username and/or *email address, please contact your current Registrar or our Registration Services team at registrations@iedr.ie or on +353 1 2365400 who will help you.
  4. Direct request to our Registration Services team – the team will generate the code on your behalf. The Authcode will be sent only to the email address assigned to the Admin Contact on the domain name. Please note we will not give out Authcodes by phone.

*If you need your email address to be updated the Admin Contact assigned to the domain name must send us a signed request by email to support-docs@iedr.ie.

Please note: You must pay a fee at the time of transfer to the new Registrar. This will renew your domain for one year.

Update Technical Contact

If you want to change your Technical Contact, there are two ways of doing it.

Your Administrative or Billing contact can email or call our Registration Services team at registrations@iedr.ie or call us to update your details.

If your domain is registered through an Accredited .ie Registrar, they may ask you to carry out any changes through them. Please check with your Registrar to be sure your modification request is sent to the right place.

Changing Domain Name Holder

You can reassign your domain to someone else who meets our registration criteria at any time.

How this is done depends on why you’re changing the domain holder details.

Buying, taking over, restructuring, or merging a business

To reassign the domain holder details in these circumstances, you’ll need to provide the following:

  1. Provide your Registrar with a signed document on headed paper from the current Administrative Contact. This letter must include a signed declaration that the domain holder change is taking place as part of a transaction to buy/take over/restructure/merge a business. It must also state that you authorise the cancellation of the domain name in order to reassign it to the future owner.
  2. Information from the future domain owner showing their connection to Ireland, and proof of personal/commercial identity, as per our registration policy. Please refer to our Get your domain page for more information.
  3. The future owner must also provide their contact details to be recorded as the new Administrative Contact.

These steps should be completed at the same time to avoid the possibility of the domain being cancelled.

Changing the Domain Holder for any other reason

Please follow the process outlined on our Sell your domain page which also covers transferring your domain.

Update Nameservers

Nameservers are needed in order for your website to work. Your hosting provider will provide nameserver information.

A minimum of 2 nameservers must be included in your domain application. Nameservers are set up to host your domain. For example, the nameserver record for www.iedr.ie looks like:

  • Ns0.iedr.ie
  • Ns2.iedr.ie

These nameservers can be changed at any stage however, any changes made are the responsibility of the Administrative Contact (the appointed representative of the domain holder) or their designated Technical or Billing Contact.

If you need a change to your nameserver information you should contact your Accredited .ie Registrar who will be able to help you with the process. If your domain is registered directly with us you can change your nameserver details by logging into your Console account.

For more information, you can contact our Registration Services Team. Email registrations@iedr.ie or call +353 1 2365400 to speak to a team member.

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FAQ

An authorisation code (or Authcode) is a unique randomly generated code, assigned to your domain name, which is used to securely authorise your transfer request. To transfer your domain name to a new Billing Contact (Accredited Registrar), you will need an Authcode. Once you receive your Authcode please give it to your new Accredited Registrar who will arrange the transfer on your behalf.

You can request your Authcode: 1. From your current .ie Accredited Registrar. 2. Directly from the designated .ie online portal at http://console.iedr.ie/index.php?r=authcodePortal/request which will bring you to the Authcode Request screen. Please note that you will need your username (AdminContact NIC Handle, e.g. ABC123-IEDR) and the email address held on the IEDR database that is assigned to this user name. The Authcode will be directly emailed to this address. 3. Direct request to the IEDR’s Registration Services team – the team will generate the code on your behalf. The Authcode will be sent directly to the email address assigned to the Admin Contact on the domain name. Please note that Authcodes can not be given out by phone.

Firstly please check your spam folder. If you did not receive the email this may be due to the fact the email address you entered and the email address that we hold on record for you are not the same. Please note that you must enter the email address that we hold on record for your domain name or you will not be able to generate your authcode via the online portal.

If you need to update your email address, you have a few options: 1. Contact your current registrar, who can update the email address on your behalf. This will take effect immediately. 2. Log onto your Console account as the Admin Contact at URL: https://console.iedr.ie/index.php?r=site/login, and update your email address directly. This will take effect immediately. 3. You can contact us directly on +353 1 236 5400 (option 1). Please note we require signed authorisation from the Admin Contact to proceed with the email update. This can be scanned and emailed to registrations@iedr.ie or faxed to +353 1 230 0365.

Once you receive your Authcode, please provide it to your new Accredited Registrar within two weeks. The registrar will then complete the transfer.

Once generated, an Authcode remains valid for a two week period. If you need to request the Authcode within the two week period, you will be sent the same code.

No. The Authcode is valid for two weeks. The Authcode is used to secure one transfer request only. After the transfer has been successful, the Authcode expires If you wish to transfer again, you need to request a new Authcode.

Once the transfer request has been successfully completed by your registrar, the transfer will be automatically administratively passed by IE Domain Registry. The transfer details will be updated and go live at the next .ie zone update. Please note .ie zone updates occur every two hours.

The Administrative Contact is the individual or company responsible for authorising any changes, transfers or the deletion of a domain name. Updates to your Administrative Contact details are made by our Registration Services Team. Email registrations@iedr.ie or call +353 1 236 5400 to speak to a team member.

A Billing Contact manages your domain registration, including its renewal. The Billing Contact is also known as your registrar.

The Technical Contact is the individual or company responsible for the nameservers listed on your domain name. If there are any problems with the nameservers at the time of registration or during future modifications, this contact will be notified by email. Updates to your Technical Contact information are made by our Registration Services Team. Email registrations@iedr.ie or call +353 1 236 5400 to speak to a team member.

A nameserver is used to connect your domain registration to your website. Websites are hosted on computer servers. These servers are identified and located using long sets of numbers (IP addresses). These can be hard to remember. Domain names, using letters rather than numbers are easier to remember. When a user enters your domain name into their web browser, the nameservers direct users to your website (using the IP address where it is hosted).

A NIC Handle is an account number that identifies the owner of every domain name. If you make a change to the account details of a NIC Handle all domains that are under that account will be updated as well, keeping all your information up to date. Updates to your NIC Handle contact information are made by our Registration Services team. Email registrations@iedr.ie or call +353 1 236 5400 to speak to a team member.

No, the Administrative Contact must be the individual, or from the organisation, which holds the .ie domain name. This is to ensure that the control of the domain name will remain with the domain holder. The Administrative Contact has the power to transfer, renew or delete the domain name. It is important that these powers stay with only the domain holder and not with the person you commissioned to design your website or any other third party. The only exception to this rule is where a legal professional has been chosen to act as the Administrative Contact on behalf of an organisation.