IE Domain Registry Annual Report 2019

IE Domain Registry  Annual Report & Review  2019 20 Business and Market Review Internal Operations While it is organised for functional excellence, the Company operates a matrix organisation structure to ensure that all teams are focused on delivering ongoing innovation and improvement in customer experience (CX). David Curtin Oonagh McCutcheon Mick Begley Patrick Bates Based in Dun Laoghaire, Co. Dublin, the Company has a total of twenty three employees. This includes the CEO, David Curtin, who is supported by a management team of three: Corporate Communications Manager, Oonagh McCutcheon; Technical Services Manager, Mick Begley; and Finance & Operations Manager, Patrick Bates. Finance and Operations Finance and Administration Two staff members make up the Finance and Administration team – Assistant Accountant and Office Manager & Head of HR. This team provides accounting services and financial support to the Company and its customers. The Office Manager is responsible for the smooth running of the office on a day-to-day basis. The Head of HR supports the senior team with people and talent management. We continued our partnership with National College of Ireland’s internship programme and graduate recruitment initiatives. Registration Services (RS) The Registration Services team has four staff members – one RS Supervisor and three RS Administrators. The RS team is responsible for ensuring that all .ie applications from potential registrants are authenticated – with evidence of a real and substantive connection to the island of Ireland and confirmation of personal/corporate identity. Corporate Communications Marketing The Marketing Specialist manages the Company’s marketing initiatives and supports accredited Registrars on marketing and promotion of the .ie namespace. Business Development There are two Business Development Executives. Their roles are split into: account management – working with our existing accredited Registrars on growth opportunities/customer success management, and; future business development – building stakeholder relationships and expanding the Registrar base. Technical Services Application Support & Development (ASD) ASD has three staff members. This team is responsible for the ongoing customer support of applications and software tools, and developing, implementing and quality control of new or upgraded solutions for internal and external customers. Network Operations Centre (NOC) The NOC team has three staff members. NOC manages, controls and monitors our networks, information security management systems (ISMS) and infrastructure across multiple data centres. The overall function is to maintain optimal, high availability mission critical services and network operations across a variety of platforms and communications channels.