IE Domain Registry Annual Report 2019

Contents	2
2019 Key Figures	3
Performance Highlights	4
Chair’s Statement	6
Chief Executive’s Report	8
Board of Directors and Management	12
Corporate Governance	15
The Audit Committee	16
Corporate Social Responsibility	17
Policy Development	18
Internet Governance	20
Internal Operations	22
Customer Experience	24
Digital Advocacy	27
Technical Excellence	30
Expansion of the .ie namespace	36
Accredited Registrars	39
Five Year Summary	40
Financial Statements	41
Company Information	42
Directors’ Report	43
Independent Auditor’s Report to the Members of IE Domain Registry CLG	46
Statement of Income and Retained Earnings	49
Balance Sheet	50
Statement of Cash Flows	51
Notes to the Financial Statements	52
Glossary of Terms	64

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